Questions & Answers

Bookings are highly recommended so we can set aside dedicated time for your vehicle, though we do our best to accommodate urgent drop-ins and emergency safety repairs.

Yes. To keep you mobile while your car is in our workshop, we offer hire vehicles (for a small fee, with comprehensive insurance included) and local drop-off options around Oakleigh and nearby train stations, subject to availability when you book.

No. Under Australian Consumer Law, you have the statutory right to choose where your vehicle is serviced. Because Bosch Car Service – Real Automotive follows strict manufacturer logbook guidelines, uses OEM-quality parts and applies approved engine oils, your new car factory warranty remains 100% valid and intact.

Yes. We are a VicRoads Licensed Vehicle Tester (Licence No. 12053) authorised to perform official Roadworthy Certificate (RWC) safety inspections at our workshop at 47 John St, Oakleigh. Whether you are selling a vehicle, re-registering a car or clearing a defect notice, we provide fast, comprehensive safety checks and on-site repair rectifications.

Yes. Our workshop holds full Australian Refrigeration Council (ARC) accreditation (authorisation AU57273). Our technicians are certified to handle, recover and re-gas automotive refrigerants legally and safely, so your air conditioning system is leak-free, high-performing and compliant with environmental standards.

Always. We operate with total transparency. If our technicians find additional worn components or safety concerns during servicing or diagnostics, we contact you with a detailed breakdown and cost estimate before carrying out any extra work. You stay in complete control of your repair budget.

All service and repair work performed at Bosch Car Service – Real Automotive is backed by a 12-month or 20,000 km nationwide warranty covering both Bosch parts and labour across Australia.

No. Because we are part of the nationwide Bosch Car Service network, your 12-month or 20,000 km warranty is covered at any authorised Bosch Car Service centre across Australia. If a warrantable component or repair defect arises on a road trip or interstate, any network workshop can inspect and fix the issue promptly.

While many manufacturers suggest 12-month or 15,000 km service intervals, we strongly recommend servicing your car every 6 months or 10,000 km.

Australia’s harsh climate and stop-start traffic place severe stress on modern engines, accelerating oil breakdown and causing internal sludging, carbon build-up and premature wear. At our recommended interval, our technicians can often catch emerging issues before they become costly breakdowns. Every 6-month service also includes checking and topping up all essential fluids, checking tyre pressures and rotating your tyres to maximise tread life.

The choice is always yours and we’re happy to follow your preferred schedule, but our proactive 6-month / 10,000 km interval offers the best long-term protection for your vehicle’s reliability and resale value.

Unlike generic workshops that take a one-size-fits-all approach, European specialists have the factory-level diagnostic software, specialised timing tools and platform-specific expertise needed to service complex BMW, MINI, Audi, Mercedes-Benz, Land Rover and Volkswagen engineering. Dealerships offer this know-how, but with steep labour markups, long wait times and rigid corporate processes.

Choosing Bosch Car Service – Real Automotive gives you the best of both: dealership-grade diagnostic precision, OEM-certified Bosch components and digital logbook updating, with transparent, personal service and far more competitive pricing.

Yes. We provide fully itemised tax invoices listing part numbers, fluid specifications, labour hours and VicRoads testing data, for full compliance with business expense claims, salary packaging, lease management providers and tax records.

We understand you may want to source your own components, but we strongly recommend against customer-supplied parts. Because we can’t verify the origin, quality, authenticity or exact fitment of third-party items, we can’t provide any warranty on customer-supplied components or the labour involved if a part fails or damages other components.

An incorrect or faulty part also often leads to fitting delays, extra diagnostic costs and vehicle downtime. For complete peace of mind, all repairs at our Oakleigh workshop use guaranteed OEM-grade or genuine Bosch components and are backed by our nationwide 12-month / 20,000 km warranty.

We accept all major credit cards (Visa, Mastercard), EFTPOS and cash. Detailed quotes are provided before work starts, so there are no surprises when you collect your vehicle.

We treat every customer’s vehicle with extreme care while it is in our possession. Our workshop at 47 John St, Oakleigh is secured with 24/7 high-definition CCTV, active security sirens and back-to-base alarm monitoring.

However, vehicles may occasionally need to be parked on the public streets around our premises before or after service, so we can’t guarantee against street-level accidental damage, vandalism or theft. For this reason, all vehicles left in our care must have their own active comprehensive car insurance, which is your primary cover. Our workshop holds commercial garage liability insurance up to $50,000 as a backup for extreme scenarios, but payout decisions rest entirely with the insurer. Keeping your own comprehensive policy ensures uninterrupted protection for your vehicle at all times.